Story detail · Northwind Operating Model
Staff are at capacity
internal
Staff are at capacity; any added work will be rejected outright. The shift has no slack — the platform has to remove work, not add it. This is the internal constraint that decides adoption, measured in clicks saved, not features shipped.
Related force group
The org has no owner at the handoff seam, and the staff who would use the platform are already at capacity — any solution must remove work, not add it.
Verbatims
“My people are drowning. If this is one more thing to fill in, they will hate it and hate us.”