Sprint Day 1

1. 📋Board10:10 AM

   Full-group journey map annotated with real contractor stories. xd-moment-find-product received the most sticky-note clusters.

   ✦ spec confidence✦ time urgency✦ pro desk expertise✦ proof gap
2. 📷Photo11:10 AM

   Red dot voting result: xd-moment-find-product dominated with 18 dots. xd-moment-proof second with 11 dots.

   ✦ friction hot-spot✦ spec confirmation✦ resolution proof
3. 📋Board12:40 PM

   How Might We board from spec-confidence conversation. 14 HMW statements captured; top cluster: "How might we confirm the spec is right before the contractor leaves the site?"

   ✦ spec confirmation✦ in-moment expertise✦ Pro app feature opportunity

1. The "Find the Right Product" moment (xd-moment-find-product) is the canonical design target for Sprint 2 — it received the highest friction vote and is the moment most directly tied to reputation risk.

   Pablo A.by 2026-06-12

   journeydesign-targetsprint-2

2. The "Get Proof of Resolution" moment (xd-moment-proof) is the amplify opportunity to pursue in Sprint 2 — no current digital artifact exists and the need is cross-trade.

   Pablo A.by 2026-06-12

   journeyamplifysprint-2

3. Spec confirmation must work offline or with minimal connectivity — contractors are often in basements or behind walls where data signal is poor.

   Dario V.by 2026-06-19

   constraintconnectivityspec-confirmation

Sprint Day 2

1. 📷Photo09:55 AM

   8-up concept sketches from two teams. Dot vote surfaced two finalists: "Spec Scanner" (scan product barcode to confirm spec match) and "Pro Chat" (text-based expert confirmation).

   ✦ spec confirmation✦ product identification✦ expert on demand
2. 📋Board11:05 AM

   Team A designed a "Job Resolution Card" — a shareable PDF generated from the purchase receipt and job number, sent to the property manager and stored against the job in the Pro app.

   ✦ resolution proof✦ job linkage✦ property manager communication✦ inspection documentation
3. 📋Board12:35 PM

   2×2 effort vs impact matrix with three initiatives plotted. "Spec Confirm" landed top-right (high impact, low effort). "Job Resolution Card" landed mid-right. "Pro Chat Expert" landed top-left (high impact, high effort).

   ✦ initiative prioritisation✦ effort-impact mapping✦ roadmap commit

1. The "Spec Confirm" initiative is Priority 1 — barcode scan to confirm spec match against the current job's requirements, delivered in-app at the product detail screen.

   Lisa M.by 2026-07-15

   initiativepriority-1spec-confirm

2. The "Job Resolution Card" is Priority 2 — a shareable PDF artifact generated from purchase + job number, emailed to the property manager and stored in the Pro app job record.

   Derek H.by 2026-08-01

   initiativepriority-2proof-artifact

3. "Pro Chat Expert" (text-based spec confirmation with a live Pro associate) is Priority 3 — high impact but high effort. Pilot in 3 metro markets before full rollout.

   Lisa M.by 2026-09-01

   initiativepriority-3pro-chatpilot