SV-16 · Sprint Manager

Sprints

Home Depot Pro Experience Design · The Home Depot · Experience Design · 2 sprints

Sprint Sequence
1
Sprint 1
Fri, Jun 5, 2026 · xd-day-sprint-1
Reviewed
Plan · Activities
Journey MappingFriction Heat MapSpec Confidence Conversation
Facilitation · Artifacts
3Artifacts
  1. Board

    Full-group journey map annotated with real contractor stories. xd-moment-find-product received the most sticky-note clusters.

  2. Photo

    Red dot voting result: xd-moment-find-product dominated with 18 dots. xd-moment-proof second with 11 dots.

  3. Board

    How Might We board from spec-confidence conversation. 14 HMW statements captured; top cluster: "How might we confirm the spec is right before the contractor leaves the site?"

Review · Decisions
3Decisions
  1. 1

    The "Find the Right Product" moment (xd-moment-find-product) is the canonical design target for Sprint 2 — it received the highest friction vote and is the moment most directly tied to reputation risk.

    Pablo A. · 2026-06-12
  2. 2

    The "Get Proof of Resolution" moment (xd-moment-proof) is the amplify opportunity to pursue in Sprint 2 — no current digital artifact exists and the need is cross-trade.

    Pablo A. · 2026-06-12
  3. 3

    Spec confirmation must work offline or with minimal connectivity — contractors are often in basements or behind walls where data signal is poor.

    Dario V. · 2026-06-19
2
Sprint 2
Fri, Jun 12, 2026 · xd-day-sprint-2
Reviewed
Plan · Activities
Concept SprintProof ArtifactRoadmap Commit
Facilitation · Artifacts
3Artifacts
  1. Photo

    8-up concept sketches from two teams. Dot vote surfaced two finalists: "Spec Scanner" (scan product barcode to confirm spec match) and "Pro Chat" (text-based expert confirmation).

  2. Board

    Team A designed a "Job Resolution Card" — a shareable PDF generated from the purchase receipt and job number, sent to the property manager and stored against the job in the Pro app.

  3. Board

    2×2 effort vs impact matrix with three initiatives plotted. "Spec Confirm" landed top-right (high impact, low effort). "Job Resolution Card" landed mid-right. "Pro Chat Expert" landed top-left (high impact, high effort).

Review · Decisions
3Decisions
  1. 1

    The "Spec Confirm" initiative is Priority 1 — barcode scan to confirm spec match against the current job's requirements, delivered in-app at the product detail screen.

    Lisa M. · 2026-07-15
  2. 2

    The "Job Resolution Card" is Priority 2 — a shareable PDF artifact generated from purchase + job number, emailed to the property manager and stored in the Pro app job record.

    Derek H. · 2026-08-01
  3. 3

    "Pro Chat Expert" (text-based spec confirmation with a live Pro associate) is Priority 3 — high impact but high effort. Pilot in 3 metro markets before full rollout.

    Lisa M. · 2026-09-01
SV-17 · Sprint Day Structure

Representative 5-day CoCreate frame — generic template, not tied to a specific seeded project.

MonDay 1
Orient & Discover
  • 09:00
    Kickoff & Context SettingFrame the challenge, share research context, align on the sprint goal.
  • 10:30
    User Story WalkPlay back customer journey stories; dot-vote on the highest-friction moments.
  • 12:00
    LunchWorking lunch — synthesis continues in small groups.
  • 13:00
    HMW FramingConvert friction moments to "How Might We" statements.
  • 15:00
    Day Wrap + PreviewRecap insights; preview Day 2 brief.
TueDay 2
Diverge & Sketch
  • 09:00
    Warm-Up: Crazy 8sIndividual rapid sketching — 8 concepts in 8 minutes.
  • 10:00
    Solution Sketching3-panel storyboards from each participant.
  • 12:00
    LunchInformal review of sketches in pairs.
  • 13:00
    Silent Critique & Dot VoteSticky-note reactions; vote for concepts to develop.
  • 15:00
    Concept ShortlistSelect 2–3 concepts for prototype development.
WedDay 3
Prototype
  • 09:00
    Prototype BriefAssign roles: Maker, Writer, Interviewer, Asset Collector.
  • 09:30
    Build SprintParallel build — lo-fi prototype per shortlisted concept.
  • 12:00
    LunchQuick review and realistic stress-test of prototype narrative.
  • 13:00
    Dry RunInternal walkthrough; refine flow and key interactions.
  • 15:30
    Prototype FreezeLock the prototype version to be tested on Day 4.
ThuDay 4
Test & Learn
  • 09:00
    Interview PrepConfirm test participants; brief interviewers on protocol.
  • 10:00
    User Testing — Session 13 back-to-back 30-min sessions; observers take notes silently.
  • 12:30
    Lunch DebriefReal-time synthesis of morning sessions; update sticky wall.
  • 13:30
    User Testing — Session 22 further sessions; note emergent surprises.
  • 15:30
    Pattern ClusteringGroup notes; identify top 3 insights per concept.
FriDay 5
Decide & Commit
  • 09:00
    Insight PlaybackSummarise testing findings per concept for the full room.
  • 10:00
    Decision MatrixScore concepts on desirability, feasibility, viability.
  • 11:00
    Roadmap CommitAgree on Priority 1 concept and commit to next steps.
  • 12:00
    LunchCelebrate the week; informal connections.
  • 13:00
    Commitment RoundEach stakeholder states one personal commitment; logged.
  • 14:30
    CloseWrap, share outputs, confirm handoff.
Legend
Key activity — decision or commitment moment